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Patient perception surveys
	At the time of the initial assessment, the skilled nurse informs the patient or caregiver, both verbally and in writing, our Patient Conflicts Resolution, Grievance, or Complaints Policy and obtains Notification Acknowledgment Receipt. Consequently, this procedure ensures the patient’s right to voice conflicts, file a complaint, and provide or make recommendations for resolutions of conflicts without fear of retaliation, coercion, discrimination, reprisal, or unreasonable interruption of care. Furthermore, this policy and resolution process remains in the patient’s home care folder to reach on-call staff member or management 24/7.
	Process:   • During delivery of the Plan of Care.   • Patient may discuss concerns with caregiver.    • If concerns are not resolved, the patient would contact the ADON/DON. • If concerns are still not resolved, the patient would contact the Alternate Administrator or Administrator. • At discharge, the patient is given a pre-paid Patient Perception survey card, addressed to the patient’s PCP. The patient is encouraged to evaluate and report our services to his or her PCP. • Management onsite visits to help improve our services